A cloud phone system uses a Voice over Internet Protocol (Cloud VoIP) for a business based telephone platform. Cloud VoIP is becoming the go-to solution for many businesses seeking the most efficient telecommunication services. It is a virtual phone system hosted in the cloud which allows you to make and receive voice calls over an internet connection.
Why choose Hosted VoIP?
Let’s consider longevity. As you may know, the PSTN will be switched off in 2025, meaning you will no longer be able to place calls using traditional copper landlines. Cloud VoIP is the replacement solution for traditional telephony, so investing now means future-proofing your business.
The future of voice communications is easy to set up with little to no hardware, all you need is a reliable internet connection, a Cloud VoIP licence and an IP phone. We are also able to offer applications which allow you to be available on mobile devices, meaning you can make calls using a Cloud VoIP solution from anywhere, at any time, making agile working even easier.
You’ll also be saving on costs with Cloud VoIP. There is no capital expenditure when it comes to set up, so all you need to pay is a fixed monthly fee. Costs per minute are also reduced, plus, with no hardware, you won’t need to budget for equipment maintenance.
Is it secure?
As data is carried over an internet connection, its security is also governed by how secure that connection is, and any internet security protocols and firewalls that are in place to guard against unauthorised access to the platform infrastructure.
Some Cloud VoIP platforms offer additional security with business continuity and disaster recovery built in. In addition, you are protected from any potential disasters such as flooding or fire as there is no hardware at risk.
Are there any drawbacks to Cloud VoIP?
No solution is perfect, but the benefits of Cloud VoIP far outweigh the negatives.
As Cloud VoIP is run over the internet, call quality is governed by the quality of the connection. However, with the increase in fibre product availability across the UK and the upcoming launch of new connectivity solutions, designed to support IP services, all businesses will have access to recommended solutions with Quality of Service (QoS) so no one should have to worry about poor or reduced call quality.