Microsoft Teams

Microsoft Teams

Make and take a Teams phone call with Microsoft Teams.

Microsoft Teams is a great all-round collaboration tool. It lets you do video conferencing, instant messaging and file sharing – all within a single app. But that seamless experience breaks down as soon as you want to call or receive a call from a landline or mobile. For that, you’ll need to go back to your regular phone.

Thankfully, there’s an easier and more graceful solution: WHC Teams Direct Connect.

What is it?

WHC Teams Direct Connect lets you make and take external Teams phone calls from within Microsoft Teams. It’s powered by Wholesale Hosted Communications (WHC), our cloud-based phone service, which carries calls over the internet instead of traditional phone lines.

Once your WHC phone number is connected to your Teams account, you’ll find a new dialling pad in the app. This is all fully integrated with Teams and Microsoft 365, so the process is smooth, and you don’t have to worry about compatibility issues either.

What are the benefits?

WHC Teams Direct Connect offers your business several key benefits.

  • Flexible working: Access calls from anywhere, on any device that can run a Teams phone call.
  • Improved collaboration: With one tool for everything, it’s easier for colleagues to stay on the same page.
  • Cost-effective pricing: Choose affordable pay-as-you-go or  monthly pricing.
  • Fast set-up: In many cases, we can add external calling to Teams in a matter of minutes.
  • A choice of numbers: You can keep your existing phone numbers or choose new ones.
  • Geographic numbers: You can even get a phone number that shows a different location to where you’re based.

Are Microsoft licences included?

No, although WHC Teams Direct Connect works through Microsoft Teams, it doesn’t include any Microsoft licences. These will need to be ordered separately and activated before you can start making calls in Teams.

Get ready for the future

In 2025, the UK’s analogue phone system will be switched off. This copper-based network was never meant for the kind of digital technology we use today, and it’s no longer able to keep up. When the switch-off happens, all businesses will need to have moved over to internet phone lines instead. WHC gets you ready for that future, and with WHC Teams Direct Connect, you have even more options.